NEW ON SEWCAT - $8.50 FLAT RATE - 3 DAY SHIPPING!

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Need Help? Call us at 888.362.2221

Customer Service

Shipping & Delivery
Unlike many other web sites that have special rules and lots of fine print, we provide a simple shipping policy for all domestic orders placed on sewcat.com, with no special exceptions. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from sewcat.com, you can expect to receive your order within 3-5 business days, unless otherwise stated on the product page.
Privacy & Security

Thank you for using the the online store for Sewcat, Inc. We respect your privacy and will protect your personal information. Therefore we do not lend, sell or rent mailing lists of our customers, so you never have to worry that your name, address, phone number and credit card information will ever be used outside of our business. Note: sending your comments via e-mail you give Sewcat, Inc. the right to reproduce, modify, or edit the content of the comment or feedback. Secure shopping protects you while you shop here, so that you never have to worry about credit card safety. Our security software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Returns & Replacements
Information on returns and replacements is specified on each product page.
Ordering
ORDER ONLINE! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. CALL US! - Our sales and service team is ready to place your order over the phone. You can reach us at 888.362.2221, Mon-Fri 8am-6pm.
MAIL-IN YOUR ORDER! For details on how to mail in your order, see below.
Payment, Pricing & Promotions
CREDIT CARDS - We accept American Express, Discover, MasterCard and Visa.
PAYPAL, PERSONAL CHECKS, CASHIER'S CHECKS, and MONEY ORDERS - Please print your shopping cart and send it with your payment to:

Sewcat
Attn: Orders
502 Bedford Street
Fall River, MA 02720

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
PLEASE NOTE: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

PURCHASE ORDERS and NET TERMS - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (508) 689-4098. Some additional terms and conditions include:

  • The minimum purchase order amount we accept is $100.
  • Payment terms are Net 30.
  • We cannot accept purchase order numbers over the phone.
  • We cannot process an order until we have received a signed purchase order.

Terms and Conditions

We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (888) 362-2221 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.
Tax
One of the best things about buying through Sewcat is that we do not have to charge sales tax, with one notable exception: orders shipping to Massachusetts will be subject to a sales tax. Sewcat is not responsible for individual states' sales tax reporting laws pertaining to online purchases, or the custom fees issued by the destination country, so we encourage you to check your state's or country's regulations before you shop. Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file a sales or use a tax return, and may be required to pay a sales tax on certain items. For information regarding taxes and tariffs on international shipments, please call us.
Using Promotional Codes
When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. Please note: many promotional codes and coupons are limited to one per purchase.